On Monday, I received an email response from Smashwords regarding the fact that three of my books were placed on sale at Sony even though they had been unpublished in late 2011. The email indicated that Smashwords “cannot guarantee that errors will never occur as the take-down itself is in the retailer’s hands.” This would be a reasonable response if MONTHS had not passed between my taking them off sale and the retailer selling them again. In addition, this was the second time it had happened, and different retailers were involved both times. And there was no apology for my inconvenience, by the way.
As I said, I wasn’t expecting them to send flowers, but I have always appreciated their customer service in the past, so I was expecting something more than being told that accidents happen.
I had planned to delete my account, but I’ll give them one more strike before taking my business elsewhere.